FAQ

  1. What kind of warranty are on your products?
  2. When will my order ship?
  3. What does "Back Order" mean?
  4. How do I measure my belt size?
  5. What is your return policy?
  6. What do I need to do to return my order?
  7. What are my choices for payment?
  8. Do you have a showroom?
  9. Do you have a brochure?
  10. Do you all make the saddle trees yourselves?

Q: What kind of warranty are on your products?

THIS IS WARRANTY INFO IS FOR ALL PRODUCTS, OTHER THAN SADDLES:
Double J warrants the products we manufacture will be free from defects in material and workmanship for a period of 90 days after the invoice date of purchase. Double J’s sole responsibility and obligation under this limited warranty, is to replace or repair the product at Double J’s option during the limited warranty period.

THIS IS WARRANTY INFO FOR SADDLES:
Double J warrants the saddle will be free from defects in material and workmanship for a period of 90 days after the invoice date of purchase. Our saddle trees are built to exacting standards of quality and fit in our factory, and carry a five-year limited warranty, to the original purchaser. During the repair process, some parts may have to be replaced during the repair process, resulting in additional charges. Double J’s sole responsibility and obligation under this limited warranty, is to replace or repair the product at Double J’s option during the limited warranty period.

ABOUT SADDLE FIT:
Our state of the art manufacturing process results in a symmetrical tree that will not twist or break, under normal use. Since saddle fit is ultimately a function of a particular horse’s confirmation, we cannot warrant that our saddle will fit every horse. However, we do make several different fits to accommodate different confirmations of horses . If you are concerned about saddle fit, please consult the options offered by our demo program. In addition, we do have Certified Saddle fitters throughout the United States and Canada who can assist you in determining saddle fit.

Q: When will my order ship?

Many items are available for immediate shipment, however, we are a custom shop, and some items will require time to build. If you are concerned about immediate availability on a particular item, please call customer service at 800-669-2535.

Q: What does "Back Order" mean?

Back order is the term we use for when your product(s) must be built or made. Usually it takes about 2 to 4 weeks.

Q: How do I measure my belt size?

Due to the vast variety of pant sizing please use a measuring tape or an old belt to accurately size your belt!

Using a measuring tape: Measure exactly where you like your belt to sit on your hips then add 2", this equals your Double J Saddlery belt size.

Using an old belt: Measure from the fold to the middle hole and add 1", this equals your Double J Saddlery belt size.

Q: What is your return policy?

Refunds are made (minus shipping and 20% restocking fee) for stock tack, belts, and accessory items as long as they are unused and returned within 30 days. (There is no return for custom items.) Saddles are handled differently---we have a trial program available to help the customer eliminate ordering mistakes. If, however, circumstances are such that we allow the return of an unridden saddle, a 20% restocking charge will be applied. If you have any questions, please call us at 800-669-2535.

Q: What do I need to do to return my order?

Call customer service at 800-669-2535 to get a return authorization # to send back any merchandise. That # goes on the outside of the box next to the address label to identify the return.

Q: What are my choices for payment?

We accept all major credit cards including Visa, MasterCard, American Express and Discover; we also accept PayPal.

Q: Do you have a showroom?

Yes, our showroom is located in the front of our factory and has a wide variety of in-stock items to purchase. Our showroom hours are Monday thru Friday 8:00 am to 5:00 pm CST and Saturday 9:00 am to 1:00 pm CST

Q: Do you have a brochure?

No, most of our products are listed on our website.

Q: Do you all make the saddle trees yourselves?

Yes, Our state of the art manufacturing process results in a symmetrical tree that will not twist or break, under normal use. If you are concerned about saddle fit, please consult the options offered by our demo program. In addition, we do have Certified Saddle fitters throughout the United States and Canada who can assist you in determining saddle fit