FAQ

WHAT KIND OF WARRANTY ARE ON YOUR PRODUCTS?

THIS WARRANTY INFO IS FOR ALL PRODUCTS, OTHER THAN SADDLES: Double J warrants the products we manufacture will be free from defects in material and workmanship for a period of 90 days after the invoice date of purchase. Double J’s sole responsibility and obligation under this limited warranty, is to replace or repair the product at Double J’s option during the limited warranty period.

WARRANTY INFO FOR SADDLES: Double J warrants the saddle will be free from defects in material and workmanship for a period of 90 days after the invoice date of purchase. Our saddle trees are built to exacting standards of quality and fit in our factory, and carry a five-year limited warranty, to the original purchaser. During the repair process, some parts may have to be replaced during the repair process, resulting in additional charges. Double J’s sole responsibility and obligation under this limited warranty, is to replace or repair the product at Double J’s option during the limited warranty period.

ABOUT SADDLE FIT: Our state of the art manufacturing process results in a symmetrical tree that will not twist or break, under normal use. Since saddle fit is ultimately a function of a particular horse’s confirmation, we cannot warrant that our saddle will fit every horse. However, we do make several different fits to accommodate different confirmations of horses: FIT If you are concerned about saddle fit, please consult the options offered by our demo program. DEMOS In addition, we do have Certified Saddle fitters throughout the United States and Canada who can assist you in determining saddle fit.

WHEN WILL MY ORDER SHIP?

Many items are available for immediate shipment, however, we are a custom shop, and some items will require time to build. If you are concerned about immediate availability on a particular item, please call customer service at 800-669-2535.

WHAT DOES "BACK ORDER" MEAN?

Back order is the term we use for when your product(s) must be built or made. Usually it takes about 2 to 6 weeks.

HOW DO I MEASURE MY BELT SIZE?

Due to the vast variety of pant sizing please use a measuring tape or an old belt to accurately size your belt! Using a measuring tape: Measure exactly where you like your belt to sit on your hips then add 2", this equals your Double J Saddlery belt size. Using an old belt: Measure from the fold to the middle hole and add 1", this equals your Double J Saddlery belt SIZE.

WHAT IS YOUR RETURN POLICY?

Refunds are made (minus shipping and 20% restocking fee) for stock tack, belts, and accessory items as long as they are unused and returned within 30 days. (There is no return for custom items.) Saddles are handled differently---we have a trial program available to help the customer eliminate ordering mistakes. If, however, circumstances are such that we allow the return of an unridden saddle, a 20% restocking charge will be applied. If you have any questions, please call us at 800-669-2535.

CAN I SEND AN ORDER TO A COUNTRY OTHER THAN THE UNITED STATES?

When you buy directly from Double J, we ship via USPS. Shipping is approximately $300. We ship directly to you, however, you will be responsible for any additional brokerage fees or duty. Payment is usually done via wire transfer. You can email your order to sales@doublejsaddlery.com

WHAT DO I NEED TO DO TO RETURN MY ORDER?

Call customer service at 800-669-2535 to get a return authorization # to send back any merchandise. That # goes on the outside of the box next to the address label to identify the return. Ship the item in the box it came in to 2243 US Hwy 77A South, Yoakum, TX 77995

WHAT ARE MY CHOICES FOR PAYMENT?

We accept all major credit cards including Visa, MasterCard, American Express and Discover; you also do installments with ShopPay*

*"Rates from 0% APR or 10-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers affirm.com/licenses."

DO YOU HAVE A SHOWROOM?

Yes, our showroom is located in the front of our factory and has a wide variety of in-stock items to purchase. Our showroom hours are Monday thru Friday 8 am to 5 pm CST and Saturdays by appointment only.

DO YOU HAVE A BROCHURE?

No, our products are listed on our website.

DO YOU ALL MAKE THE SADDLE TREES YOURSELVES?

Yes, Our state of the art manufacturing process results in a symmetrical tree that will not twist or break, under normal use. If you are concerned about saddle fit, please consult the options offered by our demo program. In addition, we do have Certified Saddle fitters throughout the United States and Canada who can assist you in determining saddle fit

HOW DO I REDEEM A GIFT CARD OR GIFT CERTIFICATE?

-A gift card (like credit card) can be redeemed online or in store using the code on the back.
-A gift certificate (8.5" x 11" piece of paper with seal) requires a little more detail from you. If you are awarded or given a gift certificate, in order to redeem it, please write your name, address, email, and phone number on the back and mail or email the original to Double J Saddlery, 2243 US Hwy 77A South, Yoakum, TX 77995.  We will call you on how you want to use the money. Make sure and keep a copy for your records. 

HOW DO I DESIGN MY CUSTOM SADDLE?

You can call with the details of what you’d like and we’ll prepare a price quote for you. Most customers start with a particular style and make changes. You can choose from any option you see on any saddle, as well as anything you see on our design options link. 800-669-2535